Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you and SERVICERO (“we,” “us,” or “our”) governing your use of our website, services, and any interactions you may have with us.

By accessing our website, submitting project requests, or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our website or services.

SERVICERO is an engineering and product development consultancy providing services including project management, product management, mechanical design, electrical design, simulations, analysis, and documentation support.

2. Description of Services

2.1 Engineering Services

We provide comprehensive engineering and product development services, including but not limited to:

• Project Management and coordination
• Product Management and strategy
• Mechanical engineering and design
• Electrical engineering and design
• Simulations and analysis
• Documentation and manufacturing support
• Technical consulting and advisory services

2.2 Service Terms

All services are provided subject to:

• Execution of a detailed service agreement or statement of work
• Client acceptance of our engineering recommendations and deliverables
• Compliance with applicable laws, regulations, and industry standards
• Payment of agreed fees and expenses

3. Project Submissions and Proposals

3.1 Initial Submissions

When you submit a project request through our website or contact us for services:

• You provide information voluntarily for the purpose of obtaining our services
• We may use this information to prepare project proposals and estimates
• Submission of a project request does not constitute a binding agreement
• We reserve the right to decline any project at our discretion

3.2 Proposals and Estimates

Any proposals, estimates, or quotations we provide are:

• Valid for the time period specified in the proposal
• Subject to change based on project requirements and scope
• Based on information provided and may need adjustment
• Not binding until accepted in writing and signed by both parties

4. Client Obligations

4.1 Information and Access

Clients are responsible for providing:

• Accurate and complete project information
• Timely responses to our requests and questions
• Access to necessary resources, materials, and personnel
• Decisions and approvals within agreed timeframes

4.2 Compliance and Standards

Clients must ensure that:

• Project requirements comply with applicable laws and regulations
• All deliverables are used for legal and authorized purposes
• Any regulatory approvals or certifications are obtained as needed

5. Fees, Payment, and Expenses

5.1 Service Fees

Our fees are structured as follows:

• Fixed Price Projects: Quoted fee for agreed scope and deliverables
• Time and Materials: Hourly or daily rates for services rendered
• Retainer Arrangements: Monthly fees for ongoing services

5.2 Payment Terms

• Invoices are due within 30 days of receipt unless otherwise agreed
• Late payments may incur interest charges as specified in our service agreement
• Work may be suspended for overdue payments
• Clients are responsible for all taxes, duties, and fees associated with our services

5.3 Expenses

Clients are responsible for reimbursing reasonable expenses including:

• Travel and accommodation expenses
• Software licenses and specialized tools
• Third-party services and consultants
• Prototype materials and testing expenses

6. Intellectual Property

6.1 Client IP Ownership

Unless otherwise agreed in writing:

• All intellectual property created or developed by the client remains the client’s property
• Client retains ownership of existing patents, trademarks, and copyrights
• Pre-existing technology and know-how remains with the respective owner

6.2 Work Product Ownership

• Upon full payment, clients receive ownership of deliverables created for their projects
• SERVICERO retains ownership of its proprietary methodologies and tools
• SERVICERO may use general knowledge and experience gained from projects for future work

6.3 Third-Party IP

Each party is responsible for ensuring they have proper rights to any third-party intellectual property used in the project.

7. Confidentiality

7.1 Mutual Confidentiality

Both parties agree to maintain confidentiality of proprietary and confidential information disclosed during the course of our relationship.

7.2 NDA Requirements

• Detailed non-disclosure agreements will be executed before project commencement
• Confidentiality obligations survive termination of our services
• Exceptions to confidentiality apply where disclosure is required by law

8. Warranties and Limitations

8.1 Service Warranties

We warrant that our services will be performed:

• With professional skill and care consistent with industry standards
• In accordance with applicable laws and regulations
• In accordance with specifications agreed in writing

8.2 Limitations

• Engineering services involve inherent uncertainties and risks
• We do not warrant specific commercial success or market acceptance
• Clients are responsible for validating and testing all deliverables
• Final responsibility for project outcomes remains with the client

9. Limitation of Liability

9.1 Scope of Liability

To the maximum extent permitted by law:

• Our total liability is limited to the fees paid for the specific services giving rise to the claim
• We are not liable for indirect, consequential, or punitive damages
• We are not liable for lost profits, business opportunities, or commercial loss
• Liability is limited to the amount actually received from the client for the relevant services

9.2 Professional Indemnity

We maintain professional indemnity insurance appropriate for our services. However, specific limitations and exclusions apply to all insurance policies.

10. Term and Termination

10.1 Service Period

Services commence upon execution of a service agreement and continue until:

• Completion of the agreed scope of work
• Termination by either party with written notice
• Termination for breach by either party

10.2 Termination Rights

• Either party may terminate services with 30 days written notice
• Immediate termination is permitted for material breach
• Clients are responsible for payment of services rendered up to termination date

11. Dispute Resolution

11.1 Good Faith Resolution

The parties commit to resolving disputes through good faith negotiations before pursuing formal legal action.

11.2 Mediation and Arbitration

• Disputes may be referred to mediation before legal proceedings
• Arbitration may be used as an alternative to court proceedings
• Venue and jurisdiction are determined by the service agreement

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the jurisdiction specified in our service agreements. Any disputes will be subject to the exclusive jurisdiction of the courts in that jurisdiction.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified Terms.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us: