Privacy Policy

1. Introduction

SERVICERO (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or contact us through our forms.

We provide engineering and product development consultancy services and handle project submissions and inquiries through our website. This Privacy Policy applies to all information collected through our website, forms, and related services.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us when you:

• Submit project requests through our forms
• Contact us for inquiries or support
• Subscribe to our communications
• Upload documents or files for project discussions

2.2 Project Information

When you submit a project request, we collect:

• Contact information (name, email, company, phone)
• Project details (title, description, type, stage)
• Supporting documents and files
• Budget and timeline information

2.3 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our site
• Referring website or source

3. How We Use Your Information

We use the information we collect for the following purposes:

• Project Evaluation: To assess and respond to your project submissions
• Communication: To communicate with you about projects, services, and inquiries
• Service Delivery: To provide consulting services and technical support
• Legal Compliance: To comply with legal obligations and industry regulations
• Website Improvement: To improve our website and services
• Fraud Prevention: To detect and prevent fraud, spam, and security issues

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These providers are bound by confidentiality agreements.

4.2 Legal Requirements

We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted transmission of sensitive data
• Secure storage of project documents and communications
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and respond to inquiries
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and website

Project-related information may be retained longer to provide ongoing support and maintain project history. You may request deletion of your personal information, subject to legal and business requirements.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information provided below.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during international transfers.

We are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other regional privacy regulations.

9. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

12. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

13. Engineering Confidentiality

As an engineering consultancy, we handle sensitive technical information and proprietary designs. We maintain strict confidentiality agreements and NDAs (Non-Disclosure Agreements) for all client projects. Any personal or technical information shared in the context of project discussions is subject to:

• Signed confidentiality agreements before project commencement
• Secure handling of all technical documents and designs
• Limited access to confidential information on a need-to-know basis
• Secure destruction of confidential materials when no longer needed
• Ongoing training on confidentiality and data protection

All our staff and contractors are bound by confidentiality obligations that continue beyond the completion of any project.